At KAMADHENU MIXTURE, we take great care in preparing and packaging our products. As our products are perishable food items, returns and refunds are accepted only under the conditions outlined below.
1. Return Eligibility
Due to the perishable nature of our products, return requests must be made within 24 hours of delivery.
Returns are accepted only if the product is:
- Damaged during transit
- Defective or contaminated
- Incorrect item delivered
- Spoiled upon delivery
To be eligible for a return, you must:
- Contact us within 24 hours of receiving your order
- Provide your order number or proof of purchase
- Share clear photos of the product and its original packaging
- Keep the product in its original packaging until your request is reviewed
Requests received after 24 hours of delivery will not be eligible for return or refund.
2. How to Request a Return
To request a return or refund, please contact us at:
Email: kamadhenumixture91@gmail.com
Once your request is reviewed, we will inform you about the next steps.
3. Non-Returnable Items
Returns are not accepted for:
- Food products, mixtures, sweets, or other perishable items that are not damaged or defective
- Customised or personalised products
4. Refunds
If your claim is approved:
- A replacement or refund will be provided, depending on the nature of the issue and product availability.
- Approved refunds will be processed to the original payment method within 10 business days.
- Processing time may vary depending on your bank or payment provider.
5. Cancellation of Orders
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
6. Contact Us
For any questions regarding returns or refunds, please contact us:
KAMADHENU MIXTURE
Email: kamadhenumixture91@gmail.com