At Kamadhenu Mixture, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused, unopened, and in the same condition as received.
The product must be in its original packaging with tags intact.
You must provide the receipt or proof of purchase.
Items returned without prior approval will not be accepted.
2. How to Initiate a Return
To request a return, please contact us at:
📧 kamadhenumixture91@gmail.com
Once your return request is reviewed and approved:
We will provide instructions on how and where to send the item.
If applicable, a return shipping label will be shared.
Return Address: 199/c, 4th Main, New Tippasandra
Please do not send items back without receiving prior confirmation from us.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged item, a defective product, or an incorrect item, please contact us within 4 days of delivery with:
Your order number
Clear photos of the product and packaging
We will evaluate the issue immediately and arrange for a replacement or refund, as applicable.
4. Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
Perishable goods (including food products, mixtures, and sweets)
Customized or personalized items
Personal care goods
Gift cards
Sale or discounted items
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us before initiating a request.
5. Exchanges
We do not offer direct exchanges.
If you wish to exchange an item:
Request a return for the original item (if eligible).
Once approved, place a new order for the desired item.
6. European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be unused, in its original packaging, and accompanied by proof of purchase.
7. Refund Process
Once we receive and inspect your returned item:
We will notify you whether your refund is approved or rejected.
If approved, the refund will be processed to your original payment method within 10 business days.
Note: Banks and payment providers may take additional time to process and reflect the refund. If more than 15 business days have passed since your approval, please reach out to us at kamadhenumixture91@gmail.com.
8. Contact Us
For any return or refund-related questions, please contact us:
📍 Address: 199/c, 4th Main, New Tippasandra
📞 Phone: +91 9986718966
📧 Email: kamadhenumixture91@gmail.com